Toy Chest by Amazadeal (Returns & Exchange Policy)
Returns and Exchanges Policy applies to purchases made through our website and other selling portals except foods, drink and perishable items are Exchange Only Policy due to Food & Health regulations and any other website or application that directs you to this Returns and Exchanges Policy (collectively, the "Site").
Other Online purchases made through the Site are valid for exchange, credit, and or refund within 14 days from ship date, upon return of product. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail which is not prepaid.
Items must be returned unwashed, unworn, undamaged, and with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).
ARE ALL FINAL SALE ITEMS AND CANNOT BE RETURNED OR EXCHANGED, UNLESS REQUIRED BY LAW. Food items, sale merchandise, clearance items, and gift cards / e-gift cards are all final sale items and cannot be returned or exchanged, unless required by law.
ARBITRATION NOTICE: EXCEPT IF YOU OPT-OUT AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND TOY CHEST BY AMAZADEAL WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
Returns by mail instructions
Your package includes an order invoice, return form, customs documents (if applicable), and a pre-printed merchandise return label.
- On your return form, check off the items you wish to return and list the return reason code(s).
- Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).
- Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost.
- In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
- Mail your online returns using the pre-printed label included with your package, or to the following address:
Toy Chest by Amazadeal , Attention: Online Returns
13940 Cedar Road, University Heights, Ohio 44118
Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international and APO/FPO addresses, please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.
Damaged, defective, or wrong item(s)
BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped.
Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.
To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.